Common order questons answered
Orders and Shipping
We ship all orders within 24 hours, and the courier usually takes 1-3 days to deliver the order to you within the UK. International deliveries can take a few days extra.
You can either register during checkout, or register on the my-account page.
Please contact us as soon as possible, we can change the shipping address as long as the order has not yet been sent.
You will recieve an email with tracking info when your order is sent. Please contact us if you didn’t receive the tracking info.
We mainly operate within the UK mainland, but can ship to most countries on request. Contact us for shipping quotes.
If you need to swap an item
Returns and Exchanges
You may return you order within 14 days of receipt of the goods unused and still in the original packaging.
Once we receive the item(s), we will inspect and process the goods within 7 working days. Please allow a further 7 working days for your refund to be credited, subject to goods being returned in a satisfactory condition.
Please contact us as soon as possible, as long as the item has not yet left our facilities we will be able to change the shipping address.
Yes, of course, what we can do depends on wether the order has left our facilities or not yet. Please contact us as soon as possible, and we will sort it out with you.